Intermittent connectivity issue

Incident Report for Patchman

Resolved

This incident has been resolved.

Posted Aug 26, 2022 - 09:31 CEST

Monitoring

Our infrastructure provider was able to correct the issues affecting connectivity and all services are available again. We keep monitoring the situations for regressions.

Posted Aug 26, 2022 - 02:22 CEST

Update

Our infrastructure provider has identified the problem and is currently implementing a fix. We will continue to work with them in resolving this problem as soon as possible.

Posted Aug 26, 2022 - 01:14 CEST

Identified

Our infrastructure provider is experiencing networking problems, which are leading to intermittent connectivity issues on our platform. All our APIs are experiencing packet loss and/or slow response times. We are working with our provider to resolve the problem as soon as possible.

Posted Aug 26, 2022 - 00:48 CEST

This incident affected: Portal, Customer API, Agent API, Definitions API, Licensing API, and Data Processing Infrastructure.