All Systems Operational
Portal ? Operational
Customer API ? Operational
Agent API ? Operational
Definitions API ? Operational
Licensing API ? Operational
Data Processing Infrastructure ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2021

No incidents reported today.

Jan 25, 2021
Completed - The scheduled maintenance has been completed.
Jan 25, 10:50 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 10:00 CET
Scheduled - As a follow up on the maintenance from 21 January, we will also be performing routine security maintenance on our Portal and Customer API clusters on Monday 25 January starting at 10:00 CET. During the maintenance the Portal will be unavailable for a maximum time span of 10 minutes. All other components will remain unaffected.
Jan 14, 10:05 CET
Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 10:59 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 10:00 CET
Scheduled - We will be performing routine security maintenance on our Portal and Customer API clusters on Thursday 21 January starting at 10:00 CET. During the maintenance the Portal will be unavailable for a maximum time span 10 minutes. All other components will remain unaffected.
Jan 14, 10:02 CET
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 23:26 CET
Monitoring - We are currently not seeing any remaining issues, but are continuing to monitor the situation closely for regressions. We are also in close contact with our infrastructure provider to confirm the resolutions are complete and in place.
Jan 15, 22:06 CET
Update - For now we are no longer seeing any issues on our platform, but our monitoring confirms that the actual networking issues have not yet been fully resolved. We continue to investigate.
Jan 15, 21:08 CET
Update - On the Licensing API, we're currently running at lower capacity than normal, but we don't see any problems with the current load.

On the Data Processing Infrastructure, the problems have mainly caused a small backlog in processed messages, which means the Portal may be running behind on some scan information. We expect the systems to catch up with the backlog soon.
Jan 15, 19:37 CET
Update - At this time, only the Licensing API and our Data Processing Infrastructure still seem to be impacted.
Jan 15, 19:23 CET
Update - We are primarily seeing issues on the Agent API and data processing infrastructure at this time. The Portal and Licensing API may experience increased response times still.
Jan 15, 19:15 CET
Identified - Our infrastructure provider is experiencing some networking problems, which are leading to intermittent connectivity issues on our platform. All our APIs may experience packet loss and slow response times. We are working with our provider to resolve the problem as soon as possible.
Jan 15, 19:02 CET
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.