Patchman Status

All Systems Operational

Portal Operational

Customer API Operational

Agent API Operational

Definitions API Operational

Licensing API Operational

Data Processing Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Portal database cluster upgrade Aug 11, 06:00-08:30 CEST

We will be performing a major upgrade of our Portal database cluster in the morning of 11 August starting from 6:00 (CEST). During this time, the Portal, Customer API and Data Processing Backends will be temporarily unavailable for an expected time span of maximum 60 minutes.

Although our intent is to keep downtime to a minimum this maintenance will take longer then our normal maintenance. This is however required to maintain a stable environment for our customers and allows us to extent the features of our products in the future.
Posted on Aug 3, 17:44 CEST

Past Incidents

Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

Routine security maintenance on Licensing cluster

Completed - The scheduled maintenance has been completed.
Jul 29, 10:45 CEST

Verifying - Verification is currently underway for the maintenance items.
Jul 29, 10:26 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 CEST

Scheduled - In the morning (10:00 CET) of Thursday 29 July we will be performing routine security maintenance on our Licensing cluster. During this time, the Licensing API will be temporarily unavailable for an expected time span of maximum 10 minutes.
Jul 21, 15:19 CEST

Jul 28, 2021

Routine security maintenance on Portal clusters

Completed - The scheduled maintenance has been completed.
Jul 28, 13:55 CEST

Verifying - Verification is currently underway for the maintenance items.
Jul 28, 10:34 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:00 CEST

Scheduled - In the morning (10:00 CET) of Wednesday 28 July we will be performing routine security maintenance on our Portal clusters. During this time, the Portal, Customer API and Data Processing Backends will be temporarily unavailable for an expected time span of maximum 15 minutes.
Jul 21, 15:12 CEST

Portal and Customer API unavailable from certain regions

Resolved - This incident has been resolved.
Jul 28, 08:13 CEST

Monitoring - A solution has been put in place. We continue to monitor the situation for any regressions.
Jul 27, 23:47 CEST

Update - We believe functionality is restored from all regions again, but we are still checking with our vendor to make sure the problem has indeed been properly addressed.
Jul 27, 23:37 CEST

Identified - We are getting reports that the Portal and its Customer API are unavailable from certain regions, with an error page citing TCP timeouts. This seems to be a problem with our CDN provider, and we are taking emergency measures to remediate the problem. Our apologies for the inconvenience.
Jul 27, 23:13 CEST

Jul 27, 2021

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.