Patchman Status

All Systems Operational

Portal Operational

Customer API Operational

Agent API Operational

Definitions API Operational

Licensing API Operational

Data Processing Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Intermittent connection problems on the Portal and Agent API

Resolved - This incident has been resolved.
Jul 24, 10:06 CEST

Monitoring - We've seen problems with connections between agents and the Portal / Agent API since 20 July. We investigated and quickly identified a problem this morning, and have remediated the primary issue. We are monitoring the situation and making sure all systems reconnect in the course of today.

Please note that lack of connectivity will cause a delay in scan results being submitted to the Portal, or a lack of responsiveness when requesting an action in the Portal. Those delays will not be immediately solved upon the first reconnection of your agents, since the event logs have to be resynchronized first. Over the course of the day, this will happen automatically.

If you believe that your desynchronization isn't being resolved in a timely manner, please contact customer support with the IP addresses of servers affected and copies of their logfiles so we can investigate your case in detail.
Jul 22, 11:58 CEST

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Definition updates failing

Resolved - We have confirmed that all agents previously suffering from the problem have now successfully retrieved and installed the latest version of our definitions. The incident is hereby closed.
Jul 22, 17:34 CEST

Monitoring - A resolution to this problem was included in the most recent definition update and it is currently being rolled out to all agents. The checksum error logs should now stop appearing. We will monitor the rollout from our end to ensure this is being deployed as expected.
Jul 22, 16:32 CEST

Identified - We have identified a problem with agents being unable to complete their definition updates due to a checksum error. We are working on a fix.
Jul 22, 11:16 CEST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.