In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 01:00 CEST
Scheduled - Starting from June 27 until 29 June our infrastructure provider will continue patching their hypervisors between 01:00 and 07:00 (CEST) for all variants of the MDS (ZombieLoad) CPU vulnerability. Due to the high availability setup of our systems and phased rollout of the security patches, we expect no downtime for the systems while this maintenance is being performed.

The following applications might experience degraded performance during the maintenance:
- Portal
- Customer API
- Licensing API
- Data Processing Infrastructure

We will update this post as maintenance progresses.
Portal ? Under Maintenance
Customer API ? Under Maintenance
Agent API ? Operational
Definitions API ? Operational
Licensing API ? Under Maintenance
Data Processing Infrastructure ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Starting from 3:00 until 6:00 (CEST) July 02 our infrastructure provider will continue patching their hypervisors for all variants of the MDS (ZombieLoad) CPU vulnerability.

The Licensing API will be unavailable for a maximum timespan of 2 hours during this maintenance. During this time, new server registrations may fail and the agents may log warnings. All of these tasks can be safely retried. Existing licenses will remain functional and all other services will still be available.

The following applications might also experience degraded performance during the maintenance:
- Data Processing Infrastructure

We will update this post as maintenance progresses.
Posted on Jun 21, 12:58 CEST
Past Incidents
Jun 26, 2019

No incidents reported.

Jun 25, 2019

No incidents reported.

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Completed - The scheduled maintenance has been completed.
Jun 21, 11:26 CEST
Verifying - Maintenance has been completed, and all components are once again fully operational. We are currently in the process of verifying that the steps had the desired effect.
Jun 21, 10:49 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:00 CEST
Scheduled - Starting from 21 June 10:00 till 11:00 (CEST) our infrastructure provider will start patching their hypervisors for all variants of the MDS (ZombieLoad) CPU vulnerability. Due to the high availability setup of our systems and phased rollout of the security patches, we expect no downtime to our systems while this maintenance is being performed.

The following applications might experience degraded performance during the maintenance:
- Portal
- Customer API
- Definitions API
- Licensing API

We will update this post as maintenance progresses.
Jun 14, 10:53 CEST
Resolved - This incident has been resolved.
Jun 21, 08:20 CEST
Monitoring - We have resolved the issue and will continue to monitor the situation for potential regressions.
Jun 20, 11:08 CEST
Update - We are starting the maintenance in the next 5 minutes.

This maintenance will include downtime of the services Portal, Customer API and Data Processing Infrastructure for up to 15 minutes.
Jun 20, 10:41 CEST
Update - We will be performing maintenance upcoming Thursday (20 June) between 10:00 and 11:00 (CEST) to finish the live database migration and resolve the Degraded performance.

This maintenance will include downtime of the services Portal, Customer API and Data Processing Infrastructure for up to 15 minutes.

We will provide periodic updates here regarding our progress.
Jun 19, 21:43 CEST
Update - We are continuing to work on a fix for this issue.
Jun 19, 21:32 CEST
Update - We are still in the process of resolving the root cause of the degraded performance. Currently we are running a live migration on a Database server which may take multiple hours to finish.

We continue providing periodic updates here regarding our progress.
Jun 19, 18:09 CEST
Update - We are still in the process of resolving the root cause of the degraded performance.
We will keep provide periodic updates here regarding our progress.
Jun 19, 16:15 CEST
Identified - Portal, Customer API and Data Processing Infrastructure are currently experiencing degraded performance. We have identified a potential root cause, and are working to address this. We will provide periodic updates here regarding our progress.
Jun 19, 14:34 CEST
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.