Portal and customer API unavailable.

Incident Report for Patchman

Resolved

The issue has been fully resolved.

Posted 26 days ago. Sep 18, 2019 - 13:02 CEST

Monitoring

The problem is resolved and all systems are operational again. We are keeping a close eye on our monitoring to watch for any potential regression.

Posted 26 days ago. Sep 18, 2019 - 11:01 CEST

Update

The Portal and Customer API are back online. We are still working on the data processing backend cluster.

Posted 26 days ago. Sep 18, 2019 - 10:51 CEST

Identified

We have identified a problem causing the Portal to be unavailable. We are currently working on resolving the problem.

Posted 26 days ago. Sep 18, 2019 - 10:38 CEST

This incident affected: Portal, Customer API, and Data Processing Infrastructure.