Performance problems on database cluster

Incident Report for Patchman

Resolved

This incident has been resolved.

Posted Feb 05, 2018 - 17:49 CET

Monitoring

All systems are back to normal performance. We are currently monitoring the situation for regressions, and trying to expand our findings from the investigations conducted over the past 24 hours.

Posted Jan 31, 2018 - 10:37 CET

Update

Performance is steadily improving. We are still continuing our investigations.

Posted Jan 30, 2018 - 11:09 CET

Update

Although the situation is somewhat stable right now, performance is still not at the optimal level. We continue to investigate the problems.

Posted Jan 30, 2018 - 10:43 CET

Investigating

We are investigating degraded performance on the database cluster backing the Portal and Customer API. While we are investigating and developing a solution, components may experience intermittent downtime. We apologize for the inconvenience and strive to have this issue resolved as quickly as possible.

Posted Jan 30, 2018 - 10:24 CET