Degraded performance on Portal and Customer API. Data processing backend unavailable.

Incident Report for Patchman

Resolved

This incident has been resolved.
Posted Mar 02, 2018 - 18:02 CET

Monitoring

Recovery is progressing as expected and the Portal and Customer API have returned to normal performance. We will continue to monitor affected components closely throughout the day to guard against regression.
Posted Mar 02, 2018 - 09:57 CET

Identified

The cause of the problem has been identified and steps have been taken to mitigate. Data processing backend has returned to operational state and performance is expected to normalize. We're monitoring the recovery closely to assess whether further mitigation steps are necessary.
Posted Mar 02, 2018 - 09:40 CET

Investigating

We've identified a problem in the data processing backend which is causing degradation of Portal and Customer API performance. Investigation of the issue is ongoing.
Posted Mar 02, 2018 - 09:32 CET
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