All components appear fully restored. We will keep monitoring the situation and stay in touch with our infrastructure provider to determine whether this problem has been completely resolved.
Posted 9 months ago. Oct 19, 2017 - 16:00 CEST
Several machines are becoming responsive again, and our clusters will now automatically repair themselves. Connections with agents may be flushed and cycled as a part of this process.
Posted 9 months ago. Oct 19, 2017 - 15:35 CEST
There has been no change in the situation in the past hour. Our systems are still operational on their backup mechanisms while we await a permanent solution from our infrastructure provider. As soon as we know more we will update this incident report.
Posted 9 months ago. Oct 19, 2017 - 15:03 CEST
We are still waiting for a resolution from our infrastructure provider. Our failover mechanisms have ensured connections between the agents and our API have been restored while the problem is being addressed.
Posted 9 months ago. Oct 19, 2017 - 13:46 CEST
Our infrastructure provider has determined the root cause of the issue and is currently working on a resolution.
Posted 9 months ago. Oct 19, 2017 - 13:21 CEST
We are seeing problems with connections between installed agents and our Agent API and identified the problem to be with our infrastructure provider.