Degraded Portal and Customer API performance

Incident Report for Patchman

Resolved

The performance issues have been resolved.

Posted Oct 30, 2017 - 22:03 CET

Update

We are seeing gradual improvements, but are still looking for potential other resolutions we can apply.

We apologize for the continued inconvenience.

Posted Oct 30, 2017 - 18:29 CET

Investigating

The host machine for one of our databases is experiencing high load, and this is impacting the performance of the Portal and Customer API. We are working with our infrastructure provider to resolve this.

Posted Oct 30, 2017 - 15:57 CET